The primary aim of the public services’ social housing management is to put decent housing on the public rental market at a price suited to the income of a population that, for a number of reasons, has little access to the private rental market.
Firstly, there is significant demand for quality affordable housing for low-income households. The private rental market can be expensive and not very accessible for many people, especially in large cities where demand is high. Social housing is therefore needed to meet this demand by providing decent homes at affordable prices for this population.
In addition, social housing is a means of combating social exclusion and promoting social diversity. By offering homes at prices suited to the incomes of low-income households, this enables them to live in neighbourhoods where property prices are high, thereby promoting social diversity and cohesion.
Lastly, the management of social housing by public services ensures that homes meet minimum quality standards and that they are maintained and renovated. This mission enables us to guarantee tenants decent and healthy housing, while avoiding situations of insecurity and unhealthy living conditions that can have negative consequences for the health and quality of life of residents.
The aim of public service management of social housing is therefore to meet the housing needs of the low-income population, promote social diversity and guarantee quality housing at an affordable price. This helps to reduce inequalities and promote social cohesion by giving everyone access to decent housing.
This day-to-day management represents a significant workload in terms of renovations, refurbishments and tenant complaints. Requests and complaints have to be created and structured, planned, prioritised and carried out (internally or with external help), and sometimes invoiced for. All tenants must be easily informed of the progress of the renovation or the resolution of their complaint.
Solutions
Megabyte, thanks to its Consultancy services and its Platform for managing requests, actions and activities, can help these housing services to facilitate their housing management methods. An analysis of the procedures enables the organisational difficulties to be highlighted and their needs to be expressed. The process can be summarised as follows:
- Creating a request or complaint
- Automated process that automatically alerts the tenant at the outset
- Handling and status of complaints
- History of actions undertaken for each renter
- Follow-up of requests for renters
- Rating by status (in progress, closed, etc.)
- Send a request to the ticket initiator to close the ticket
- Search tickets
- Merging two requests/tickets
- Integration of ticket numbers in letters
